Privacy Policy
GUERILLA SOFTWARE PTE. LTD. (referred to as "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.
We may collect, use, and disclose your personal data in the course of providing our services to you.
1. What is Personal Data?
Personal Data refers to data, whether true or not, about an individual who can be identified from that data alone or from that data and other information that we have or are likely to have access to. Examples of personal data include your name, username, password, IP address, unique device identifiers, gender, address, telephone number, email, date of birth, bank account and digital wallet details, billing information, photographs, videos, and other identification credentials.
2. How We Collect Personal Data
We may collect your personal data through the following means:
Information you provide directly, such as when you sign up for our services, complete online forms, participate in surveys, enter competitions, or contact us.
Information collected automatically, including technical data from your use of our website, social media platforms, and applications (e.g., IP address, browser type, device details, browsing behavior, and cookies).
Information obtained from third-party sources, including business partners, service providers, and publicly available sources.
3. How We Use Personal Data
We may use your personal data for purposes including but not limited to:
- Providing and improving our services.
- Verifying your identity.
- Managing customer relationships and providing customer support.
- Processing transactions and managing payments.
- Conducting research and analytics to improve user experience.
- Personalizing content and marketing communications.
- Preventing fraud, security threats, and illegal activities.
- Complying with legal and regulatory requirements.
4. Disclosure of Personal Data
We may disclose your personal data to the following parties:
- Our affiliated entities and business partners.
- Third-party service providers (e.g., payment processors, cloud storage providers, analytics companies, advertising platforms, and IT service providers).
- Government agencies, regulatory authorities, or law enforcement when required by law.
- Other parties in connection with business transactions such as mergers, acquisitions, or asset sales.
Your personal data may be transferred to and stored outside of Singapore. We will take appropriate measures to ensure that any third parties handling your personal data provide a comparable level of protection as required under Singapore’s PDPA.
5. Protection and Retention of Personal Data
We implement reasonable security measures to safeguard your personal data against unauthorized access, collection, use, disclosure, and loss. However, we cannot guarantee that data transmission over the internet is completely secure.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Thereafter, we will take steps to securely delete or anonymize your data.
6. Use of Cookies and Tracking Technologies
Our website and applications use cookies and similar tracking technologies to enhance user experience, improve website functionality, and deliver targeted advertisements. By using our services, you consent to our use of cookies. You may manage your cookie preferences through your browser settings.
7. Your Rights and Choices
Under the PDPA, you have the right to:
- Access your personal data.
- Correct inaccuracies in your personal data.
- Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal exceptions).
- Request deletion of your personal data, where applicable.
To exercise these rights or make inquiries about your personal data, please contact our Data Protection Officer (DPO) at [Insert Email Address]. We may require you to verify your identity before processing your request.
8. Complaints and Dispute Resolution
If you have any concerns about our handling of your personal data, please contact our DPO. We take all complaints seriously and will strive to resolve them in a fair and timely manner. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) Singapore.
9. Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.
Effective Date: 14th February 2025
For any questions regarding this Privacy Policy, please contact our Data Protection Officer at [email protected]